Refunds and Returns Policy
Effective Date: 01 Feb 2024
Thank you for shopping at NailDrills.co.uk, operated by eShoping Deals Limited. We value your satisfaction and want to ensure a hassle-free experience with our products. This Refund & Returns Policy outlines the process, conditions, and timeframes for returning a product and obtaining a Refund & Returns Policy . Please read this policy carefully before making a purchase. By placing an order, you agree to the terms and conditions outlined below.
- Eligibility for Returns and Refunds
1.1 Physical Products: Our refund and return policy applies to physical products purchased from NailDrills.co.uk. Please note that this policy does not cover digital or downloadable products.
- Returns Process
2.1 Initiation of Return: If you wish to return a product, please follow these steps:
a) Contact our customer support team at [email protected] within 60 days of receiving your order to initiate the return process. Please provide your order number, the reason for the return, and any supporting information or evidence.
b) Our customer support team will guide you through the return process and provide you with the necessary instructions, including the return address.
2.2 Return Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Any accessories, manuals, or promotional items that came with the product must also be included in the return.
2.3 Shipping and Packaging: Please ensure that the product is securely packaged to prevent any damage during transit. We recommend using a reputable shipping service with tracking and insurance for the return shipment. The cost of return shipping will be the responsibility of the customer unless the return is due to a product defect or an error on our part.
- Refunds
3.1 Refund Eligibility: Refunds will be issued for eligible returned products that meet the conditions outlined in Section 2. We reserve the right to deny a refund if the returned product does not comply with our return policy.
3.2 Refund Process: Once we receive the returned product and verify its condition, we will process the refund within 1 business day. The refund will be issued to the original payment method used for the purchase unless otherwise agreed upon.
3.3 Refund Amount: The refund will be for the purchase price of the returned product, excluding any shipping or handling fees. Please note that any discounts, promotions, or vouchers used during the original purchase will not be refunded.
- Exchanges
We currently do not offer exchanges for returned products. If you wish to exchange a product, please follow the returns process outlined in Section 2 and place a new order for the desired item.
- Contact Information
If you have any questions or need assistance regarding our refund and return policy, please contact our customer support team at [email protected] or reach us by mail at:
eShoping Deals Limited The Lodge, Rectory Lane Wigan, WN6 0XD United Kingdom
Please include your order number and a detailed description of your inquiry for a prompt response.
- Amendments to the Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
By making a purchase on NailDrills.co.uk, you acknowledge that you have read, understood, and agreed to our Refunds and Returns Policy.
Last updated: 25th June 2023
The information provided in this Refunds and Returns Policy is for general informational purposes only and does not constitute legal advice. eShoping Deals Limited and NailDrills.co.uk are not responsible for any liabilities, losses, or damages arising from the use or reliance on this policy.